• Finance And Business 30.09.2018 Comments Off on HVAC Customer Service Handbook Customers PDF 5a59c2469

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    HVAC Customer Service Handbook: How To Stay Cool When Customers Get Hot PDF




    by Steve Coscia : HVAC Customer Service Handbook: How To Stay Cool When Customers Get Hot

    ISBN : #0976755211 | Date : 2005-10-13

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    PDF-6f5a8 | This book gives HVAC Service Professionals the strategies and techniques required to deliver world-class customer service. When the thermostat goes to either extreme, the phones will start to ring. While HVAC reps can not control the weather, there are numerous behavioral aspects that are controllable. The flowcharts offer a step-by-step approach to fast and professional problem resolution. This b… HVAC Customer Service Handbook: How To Stay Cool When Customers Get Hot


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  • Finance And Business 29.09.2018 Comments Off on Delivering Successful Change Communication Strategies PDF 1de4d3e86

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    Delivering Successful Change Communication: Proven Strategies to Guide Major Change Programs PDF




    by Victoria Mellor : Delivering Successful Change Communication: Proven Strategies to Guide Major Change Programs

    ISBN : #0955470161 | Date : 2007-05-15

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  • Finance And Business 28.09.2018 Comments Off on Network Quality Service Morgan Kaufmann PDF E663e545d

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    Network Quality of Service Know It All (Morgan Kaufmann Know It All) PDF




    : Network Quality of Service Know It All (Morgan Kaufmann Know It All)

    ISBN : #0123745977 | Date : 2008-11-06

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    PDF-cda52 | The term Quality of Service, abbreviated QoS, refers to network resource control mechanisms. Quality of Service is the ability to provide different priority to different applications, users, or data flows, or to guarantee a certain level of performance to a data flow. This book brings all of the elements of network quality of service (QoS) together in a single volume, saving the reader the time an… Network Quality of Service Know It All (Morgan Kaufmann Know It All)


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  • Finance And Business 27.09.2018 Comments Off on Winning Business Plans Made Guides PDF D15d2ccc8

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    Winning Business Plans Made E-Z (Made E-Z Guides) PDF




    by William Fredricks : Winning Business Plans Made E-Z (Made E-Z Guides)

    ISBN : #1563825031 | Date : 2001-03-15

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    PDF-259a7 | From setting start-up goals and projections to growth and expansion capital, a powerful business plan is the essential tool to obtaining funding and a necessity for any business. This E-Z step by step guide is written in plain and everyday language… Winning Business Plans Made E-Z (Made E-Z Guides)


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  • Finance And Business 27.09.2018 Comments Off on Designing Best Center Business Books PDF 22aaaa6c5

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    Designing the Best Call Center for Your Business (CMP Books) PDF




    by Brendan B. Read : Designing the Best Call Center for Your Business (CMP Books)

    ISBN : #1578200636 | Date : 2000-12-29

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    PDF-97f24 | Title out of print. See: Designing the Best Call Center for Your Business, 2nd Edition ;… Designing the Best Call Center for Your Business (CMP Books)


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  • Finance And Business 26.09.2018 Comments Off on Trusted Advisor David H Maister PDF Bc245ec10

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    The Trusted Advisor PDF




    by David H. Maister : The Trusted Advisor

    ISBN : #0743212347 | Date : 2001-10-09

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    PDF-bb136 | Bestselling author David Maister teams up with Charles H. Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors.In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough, assert world-renowned professional a… The Trusted Advisor


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  • Finance And Business 25.09.2018 Comments Off on Harry Potter Global Business Phenomenon PDF 8ac86f499

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    Harry Potter: The Story of a Global Business Phenomenon PDF




    by S. Gunelius : Harry Potter: The Story of a Global Business Phenomenon

    ISBN : #023020323X | Date : 2008-06-03

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    PDF-5462d | The Harry Potter books are the bestselling books of all time. In this fascinating study, Susan Gunelius analyzes every aspect of the brand phenomenon that is Harry Potter. Delving into price wars, box office revenue, and brand values, amongst other things, this is the story of the most incredible brand success there has ever been…. Harry Potter: The Story of a Global Business Phenomenon


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  • Finance And Business 24.09.2018 Comments Off on Applied General Systems Research Organizations PDF 4225fcda0

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    Applied General Systems Research on Organizations PDF




    : Applied General Systems Research on Organizations

    ISBN : #4431679626 | Date : 2012-11-22

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    PDF-c1aee | Drastic changes of the societies in the new century require new paradigm in every area of social science. Organizations study is not exception. This book illustrates the cutting edge of organizations study beyond the traditional approaches in management science and general management theory. With an interdisciplinary approach emphasizing systemic properties of organizations such as interaction, hi… Applied General Systems Research on Organizations


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  • Finance And Business 24.09.2018 Comments Off on Hard Money Evaluating Information Communications PDF E63c1ea0c

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    Hard Money – Soft Outcomes: Evaluating and Managing the IT Investment (UNICOM – Information & Communications Technology) PDF




    : Hard Money – Soft Outcomes: Evaluating and Managing the IT Investment (UNICOM – Information & Communications Technology)

    ISBN : #1872474233 | Date : 1998-02-24

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    PDF-2845a | This work is about evaluating the risks and rewards of organizational investments in information technology. The focus of the book is on a tension that this evaluation brings: the tension between the hard, quantitative discourse of formal evaluations, and the much softer issues which have their roots in organizations as human creations. The hard quantitative results of an evaluation are only one i… Hard Money – Soft Outcomes: Evaluating and Managing the IT Investment (UNICOM – Information & Communications Technology)


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  • Finance And Business 23.09.2018 Comments Off on New Workforce Challenge Companies Adapting PDF 22b92ac21

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    The New Workforce Challenge: How Today’s Leading Companies Are Adapting For the Future PDF




    by A. Hatum : The New Workforce Challenge: How Today’s Leading Companies Are Adapting For the Future

    ISBN : #1137302984 | Date : 2013-03-27

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    PDF-1851a | Few books go into enough depth to really understand the differences between the future generations of professionals to come and the ones that have gone before. This innovative book examines how new generations of the workplace and workforce will be shaped in the future and shows organizations the ways in which they will have to adapt to succeed…. The New Workforce Challenge: How Today’s Leading Companies Are Adapting For the Future


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